Last Updated: 12 February 2026

Medcare Medical Centre (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact our practice.

By using this website, you agree to the terms of this Privacy Policy.

Table of Contents

1. Introduction
2. Information We Collect
3. How We Collect Information
4. How We Use Your Information
5. Medical Information Disclaimer
6. Cookies and Website Tracking
7. Sharing of Personal Information
8. Protection of Your Information
9. Retention of Information
10. Your Rights Under POPIA
11. Third-Party Links
12. Contacting Us
13. Updates to This Privacy Policy

1. Introduction

This Privacy Policy applies to the Medcare Medical Centre website and all services related to online communication, appointment enquiries, and website usage.

We comply with the Protection of Personal Information Act (POPIA) in South Africa and take reasonable steps to ensure that your personal information is handled responsibly.

2. Information We Collect

We may collect the following personal information when you interact with our website or contact us:

• Full name and surname
• Contact number
• Email address
• Physical address (if submitted)
• Appointment request details
• Any information you submit through contact forms
• Device information (browser type, IP address, pages visited)

3. How We Collect Information

We collect information through:

• Website contact forms
• Appointment enquiry forms
• Email communication
• Telephone calls
• Cookies and analytics tools (if enabled)
• Website browsing activity

4. How We Use Your Information

We use your information for the following purposes:

• To respond to enquiries and messages
• To confirm appointment requests
• To provide medical service-related communication
• To improve website performance and user experience
• To comply with legal and regulatory requirements
• To communicate important notices relating to our services

We do not sell or rent your personal information to third parties.

5. Medical Information Disclaimer

Any health-related information provided on this website is for general informational purposes only and does not replace professional medical advice, diagnosis, or treatment.

Patients should always consult directly with a qualified healthcare professional for medical concerns.

Submitting information via this website does not create a doctor-patient relationship until a formal consultation has taken place.

6. Cookies and Website Tracking

Our website may use cookies to improve user experience. Cookies are small files stored on your device that help the website function correctly.

Cookies may be used to:

• Analyse website traffic and user behaviour
• Improve site performance
• Remember basic user preferences

You may disable cookies through your browser settings, but some website features may not function properly.

7. Sharing of Personal Information

We may share your information only when necessary, including:

• With authorised staff within Medcare Medical Centre
• With service providers assisting with website hosting or email systems
• If required by law, court order, or government regulation
• To protect our rights, patients, and public safety

All third parties are expected to follow privacy and security standards.

8. Protection of Your Information

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Misuse
• Unauthorised access
• Unlawful processing
• Accidental disclosure

However, no online system is 100% secure, and users submit information at their own risk.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Provide requested services
• Maintain medical practice communication
• Comply with legal record-keeping obligations
• Resolve disputes or enforce policies

Once information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights Under POPIA

In accordance with the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information (where applicable)
• Object to the processing of your personal information
• Withdraw consent (where consent is the legal basis for processing)

To exercise your rights, you may contact us using the details below.

11. Third-Party Links

Our website may contain links to third-party websites such as Google Maps or external medical resources.

We are not responsible for the privacy practices, policies, or content of third-party websites. Users should review the privacy policies of those websites separately.

12. Contacting Us

If you have any questions about this Privacy Policy or how your information is handled, you may contact us:

Medcare Medical Centre

(011) 825 5516
info@medcareplus.co.za

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, services, or website features.

Any updates will be posted on this page with a revised “Last Updated” date.

By using this website, you acknowledge that you have read and understood this Privacy Policy.